• 23-Mar-2021 to Until Filled (PST)
  • ON, CAN
  • 40,000
  • Base + Commission
  • Full Time

After 3 Months

Reporting to the EVP, the High Density Residential (HDR) Account Agent creates long-term, trusting relationships with our customers with the goal to develop new business from existing clients and actively seek new sales opportunities. This position will liaise with cross-functional internal teams to improve the entire customer experience. The key area of focus for this role will be to grow Aurum's business within the commercial industry.

Aurum is offering a competitive base salary, which can be increased after 2 months of positive sales + commissions which are earned on gross profit of sales (uncapped). Automatic enrollment in our benefits plan will occur following the 3-month probationary period.


  • Build and maintain strong, long-lasting client relationships
  • Proactively engage with customers, ensuring an ongoing positive customer experience
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Reach out to customer leads through cold calling and site visits
  • Negotiate contracts and close agreements to maximize profits
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales plans with operations and scheduling departments to ensure customer success
  • Ensure all data, information and details are entered into CRM (Salesforce) and update as required
  • Maintain acute awareness of market and industry trends and make suggestions for improvement
  • All other duties as assigned


  • Minimum 5 years of making a positive difference in an organization
  • Degree or diploma considered an asset
  • 3+ years account management experience in the service or operations industry
  • Demonstrable ability to communicate, present and influence key stakeholders
  • Experience with Salesforce considered an asset
  • Proven ability to effectively negotiate and close agreements
  • Team-player mindset and willingness to collaborate
  • Solid organization and reporting skills
  • High attention to detail
  • Ability to efficiently use Microsoft Office and learn new programs

Aurum welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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